Stranded, in a wreck, or blocking traffic? A real Nashville dispatcher answers, and a local truck rolls in 30–45 minutes, day or night.
An emergency tow is any situation where you can't safely or legally keep driving and the wait can't be tomorrow morning. Accidents on West End, blown engines on Briley Parkway, transmission failure on the way to Opry Mills, vehicles stuck on a live I-65 shoulder, breakdowns in a downtown intersection during an event let-out — those are the calls Hook Em' Up Towing runs every single night.
If you're not sure whether your situation is a true emergency, dial (615) 756-5330 anyway. Our Nashville dispatcher will triage it on the phone in under two minutes and either roll a truck immediately or schedule the right rig for whenever works for you. There is no wrong time to call the emergency line.
Average on-scene time for emergency calls inside Davidson County is 30 to 45 minutes from the moment you hang up, measured against our internal dispatch logs over the trailing 90 days. Interstate calls on I-40, I-65, I-24 and I-440 usually hit the faster end of that window because we keep rigs staged along those corridors specifically for highway shoulder rescues at all hours.
Shoulder calls and accident scenes get moved to the top of the dispatch board automatically, ahead of routine tows. If you're belted in on the white line of a live interstate at rush hour, you do not wait behind a lockout in a Kroger lot — that is a non-negotiable rule of how we run the board.
Step one: you dial (615) 756-5330 and a Nashville dispatcher picks up — not a national lead broker auctioning your call to whoever bids cheapest. They take your exact location, vehicle make and what happened, then assign the closest correct truck for the job.
Step two: your operator rolls up in a marked Hook Em' Up flatbed, wheel-lift wrecker or medium-duty rig matched to your vehicle on dispatch. AWD, EV, lowered and luxury cars go on the flatbed every time so the drivetrain never takes a hit during emergency transport.
Step three: you hear the flat-rate total before the hook touches the frame, you sign off, and we drop the vehicle wherever you want it — your mechanic, the dealership, a body shop, a tow yard or your driveway. Card, Apple Pay, Google Pay and direct insurance billing all work at the scene.
Accident calls are different from routine breakdowns and we run them differently. Our operators carry brooms, absorbent and the scene-clearance equipment that Metro Nashville Police and the Tennessee Highway Patrol expect on arrival, and we coordinate the vehicle release with the officer at the scene so you are not stuck waiting an extra hour for paperwork.
We bill most major insurance carriers directly from the towing invoice, including State Farm, Geico, Progressive, Allstate, USAA, Nationwide, Farmers and Liberty Mutual, so you usually do not pay out of pocket at the scene if your policy covers post-accident towing. Ask the dispatcher and we will walk you through how the carrier handles it.
If you break down on a Nashville interstate shoulder, the safest move is to stay belted in with your hazards on and call us before you do anything else. Walking on a live shoulder, especially at night or in rain, is how shoulder fatalities happen on Middle Tennessee freeways and our operators have seen too many close calls.
Our highway-trained drivers run flatbeds with TDOT-compliant strobes and cone kits, load from the safest possible side of the shoulder and coordinate with TDOT HELP trucks and law enforcement when traffic control is required. Most metro highway recoveries are off the shoulder and rolling within 20 minutes of arrival.
The same crew that runs at 3 in the afternoon runs at 3 in the morning. Christmas Eve, New Year's, ice storm Tuesdays, CMA Fest weekends, Predators playoff nights and the morning after a Titans home game — the phone is answered by a real Nashville dispatcher and a real local operator gets dispatched in the same 30 to 45 minute window.
There is no extra hidden "midnight surcharge" or "holiday emergency fee" stacked on after the fact. Any small after-hours adjustment is quoted up front on the phone, the same way the daytime rate is quoted up front on the phone, so the number you hear is the number you pay when the truck arrives on scene.
Most Davidson County emergency calls reach the scene in 30 to 45 minutes, with interstate shoulder calls typically on the faster end of that range because we keep rigs staged along I-40, I-65, I-24 and I-440 around the clock.
Yes — 24 hours a day, 7 days a week, 365 days a year, including every holiday. A real Nashville dispatcher answers (615) 756-5330 every single time you call, with no answering service in the loop.
Pricing is flat-rate and quoted on the phone before we dispatch, so the number you hear is the number you pay. Any small after-hours adjustment for late nights, weekends or holidays is disclosed up front, never tacked on at the scene.
Yes, we work accident scenes with Metro Police and the Tennessee Highway Patrol and bill most major insurance carriers directly from the towing invoice, so you usually do not pay out of pocket at the scene if your policy covers post-accident towing.
Call (615) 756-5330 for 24/7 emergency dispatch anywhere in Davidson County.
Every job we run is guided by four principles that have defined Hook Em' Up Towing since 2010.
"Helpful, responsive, and informational. Car wasn't able to start and they provided me a jump as well as informing me the issue was actually my alternator, not my battery. Gave consistent updates as to estimated arrival and were straightforward with providing a quote. Very understanding of responding to an unexpected issue and were very kind in the process."
"5/5 stars – reliable, fast, and friendly. I called Hook Em' Up Towing when my car broke down and they arrived quickly. The driver was courteous and the tow was handled smoothly. I appreciated the 24-hour towing service and how easy it was to find a tow truck near me. Highly recommend for anyone needing dependable roadside assistance."
"Hook Em' Up Towing provided exceptional service when I needed help late at night. The driver arrived quickly, was incredibly friendly and professional, and made the whole process feel easy and stress-free. I especially appreciated the courteous attitude and the clear communication from start to finish. Highly recommend for anyone looking for reliable, 24-hour towing and roadside assistance."
"Had a great experience with Hook 'em Up. I have a 50 year old Toyota Land Cruiser that is almost done with a full restoration. We had a pipe burst in our home and had to move it out to fix the garage ceiling. They came to the rescue and did a great job moving a very heavy, very fragile antique truck with no brakes from one hilly location to another. They came through even when 2 of their employees called out today. They were careful, respectful and got the job done. They even helped me push the truck up the sloped entrance to the storage unit — great service."
"We had our car towed in the middle of the night for about 3 hours back to our hometown, and the experience was honestly as good as it could possibly be under stressful circumstances. The team was professional, punctual, and incredibly kind. Communication was clear from start to finish, the tow was handled safely, and everything felt calm and well-managed. You can tell these are good people who take pride in their work. Late-night situations like this can be overwhelming, but they made it smooth and reassuring. Really grateful for the service and would 100% recommend them to anyone needing a long-distance tow."
"We had a tire blow on the interstate on an icy February night. Every tire store in the city was closed or out of stock so towing became required. Hook Em Up Towing answered on first call, was there within an hour, and towed our vehicle to our local repair shop in Dickson. I didn't even have to wait for the tow truck. I just left my key where they advised me to during the phone call, and they took care of the rest. The best part? The bill ended up being less than the initial quote! Highly recommend this business."
"Hook 'Em Up Towing provided a quote to tow my vehicle after a few basic questions, and included which stipulations would increase the price. They were realistic about their scheduling abilities, and very communicative regarding an unexpected delay. The driver was capable and got the job done more quickly than I expected, and provided additional information regarding potential car donation. I never expected to call around shopping for tow quotes, but I read area company reviews and made my choice accordingly, and I'm really thankful I did. They were able to provide honest work in a time of need, and much later in the day than I would've expected. Thanks, y'all!"
"My car wasn't towed until twelve hours after I called to schedule, however, the owner was very nice and communicative of the situation, and she called again to apologize for the delay. Service was very friendly, and there were no issues getting my car to its intended destination. Great customer service!"
"Lovely couple that owns the business and extremely helpful. I had no idea what was wrong with my vehicle…they popped the hood and gave their expertise knowledge and were happy to do so!"
"Extremely professional and even diagnosed my problem at the site! Wonderful! Would tow with them again (hopefully not too soon in the future lol!)."
"Had some big issues with my car's engine and needed a tow to my local Hyundai dealership to get the mechanical help I needed. Hook em up was super easy to call and get a truck out within the hour with updates to let me know how far out they were. Very respectful, helpful, and friendly staff arrived to assist in moving my vehicle to the dealership. I highly recommend them and will absolutely let any of my friends know if they are ever in need of towing services."
Read all 291+ verified reviews on Google — ⭐ 4.8 average from real Nashville drivers. Use the carousel's Previous slide and Next slide controls to browse all reviews.