Privacy Policy

Hook Em' Up Towing ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you use our website, call our dispatch line, or request towing and roadside assistance in Nashville, Tennessee, and how we use, share, and protect that information.

1. Information We Collect

• Contact information you provide voluntarily: name, phone number, email, vehicle location, and service description submitted through our contact form, phone call, or text.
• Service details required to dispatch a truck: vehicle make/model, breakdown type, and pickup/drop-off addresses.
• Payment information processed by our payment processor at the time of service. We do not store full card numbers on our servers.
• Automatically collected data: IP address, browser type, device, referring URL, and pages visited, collected via standard server logs and privacy-respecting analytics.

2. How We Use Your Information

We use the information we collect to:

• Dispatch the correct truck to your location and complete the service you requested.
• Communicate with you about the job (ETA, arrival, invoice, follow-up).
• Process payment and maintain billing records as required by Tennessee law.
• Improve our website, dispatch operations, and customer service.
• Comply with legal obligations, insurance requirements, and motor-club partner agreements.

3. How We Share Your Information

We do not sell your personal information. We share limited information only with: (a) our dispatched driver to complete your service, (b) our payment processor to charge for service, (c) motor clubs or insurance adjusters when you authorize a third-party billing arrangement, and (d) law enforcement or courts when required by valid legal process.

4. Cookies & Analytics

Our website uses essential cookies to function and a small set of analytics cookies to understand which pages and services are most useful. You can disable cookies in your browser settings; some interactive features may not work as expected without them.

5. Data Retention

We retain service records (invoices, dispatch logs, driver notes) for the period required by Tennessee tax, insurance, and consumer-protection regulations — typically seven years. Contact-form submissions that do not result in service are deleted within 90 days unless we have a legitimate business reason to keep them.

6. Your Rights

You may request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request deletion (subject to our legal record-keeping obligations). To exercise any of these rights, contact us using the details below.

7. Children

Our services are intended for vehicle owners and licensed drivers. We do not knowingly collect personal information from anyone under 16.

8. Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, however, and we cannot guarantee absolute security of data transmitted over the internet.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of the page reflects the most recent revision. Material changes will be highlighted on this page.

10. Contact Us

Hook Em' Up Towing · 607 Fordomatic Dr, Nashville, TN 37209 · See also our Terms of Service and Refund Policy.